Privacy Policy

Our Commitment to You

Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It’s important that you know what personal information we collect about you, and how we use it.

If you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

Summary

What information we have & where we get it. We collect and store different types of information about you when you sign up to receive our emails or use our websites and social media.

How we use your information & why. We collect and use your information to provide you with more information about our services and as otherwise required by law.

Who we share your information with & why. We share your information with third parties associated with the service provided.

Your choices & rights. Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Looking after your information. We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Contact us. If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

When providing our products and services, we collect certain categories of personal information such as your contact details, and in some cases internet and electronic activity.

When we collect your personal information, we store it in our customer databases, such as our customer services platforms to manage any queries you have, and our marketing systems in order to be able to communicate with you, subject to your choices.

• When you sign up to receive more information from us. When you sign up to receive more information about our services and offerings, we will collect your contact information directly from you.
• When using our website. When you use our website, subject to your choices, we may use tracking tools like browser cookies and web beacons to collect information about you. This information may include the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. Our site may also serve third-party content that contains their own cookies or tracking technologies. For more information on how we collect this information, see our Cookie Policy (opens in new tab).
• When you contact our customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, we may record that interaction for evidentiary purposes and to provide support related to your query.
• When you use social media and online public forums. When you use a social media feature within our website, post to social media platforms, or post on a public space or on one of our websites, the social media site may provide us with some information about you, such as your name and the posts you make mentioning us.

How We Use Your Information & Why

This section explains how we use your information and the legal grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide our services or products or to fulfill our legal obligations. Other secondary purposes aren’t strictly necessary to provide our services but provide additional value and are therefore typically subject to your choices.

1. For the performance of our contract with you

• When you sign up for more information. We use your information when you interact with us so we can:
  • Provide you with the requested information;
  • send you customer service emails, including program related emails; and
  • provide you with customer support.

2. Subject to your choices

• Marketing. We may contact you with information or offers regarding upcoming events, products or services via email, push and web notification, or on social media platforms. You can change your marketing preferences at any time; see the section “Your Choices & Rights” below.
• Advertising & cookies. We may use your information to deliver tailored advertising and marketing communications on our websites and apps depending on your market. (See our Cookie Policy (opens in new tab) for more information.)
• Accessibility. To process your health information to meet your accessibility requirements, where specifically required and explicit consent is provided.

3. For our overriding legitimate business interests

• To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. For example, to provide a secure platform. As such, we may use your information to prevent misuse of our intellectual property, fraud, or other crimes.

Who We Share Your Information With & Why

• Live Nation Entertainment. Within the Live Nation Entertainment group and associated family of companies, referenced below, who may provide services for us such as marketing, profiling, reporting and technical and product support. This may include Ticketmaster and Live Nation owned or operated venues, for example.
• Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These may include:
  • Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
  • Outsourced customer service teams, who support in responding to queries you may have;
  • Information security providers, who help us keep our platforms safe and secure; and
  • Marketing providers, who power our data analytics, marketing communications and advertising.
• Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when information will be shared with them and that it will be processed in accordance with their privacy notice.
• Disclosures under law. As necessary, we will share information to respond to a court order or subpoena or share information with a government agency or investigatory body as permitted or required by law, or share information when we are investigating potential fraud.
• Successors. Depending on the terms of the sale of our business, we may share information with any successor to all or part of our business. Where the data controller of your information changes, the new data controller is obligated to notify you of this change.

If we need to share information for reasons not described in this policy, we will inform you prior to doing so.

Your Choices & Rights

Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.

1. Your choices

Where you have given us your permission, you can manage your preferences by doing the following:

• To stop receiving our marketing, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
• To control our use of cookies and tracking tools, please see our Cookie Policy (opens in new tab). This can also be done by updating your preferences in the cookie management tool on any of our websites.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To stop being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

2. Your rights

You may designate an authorized agent to submit requests, using the below instructions, on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests, or a power of attorney. We may need to follow up with you to verify your identity or authorization before processing an agent’s request. If you do not follow these instructions we may not be able to process your requests.

Global Rights (excluding United States)

• The right to request that your information be deleted, otherwise known as erasure, or restricted from further use. The right to delete or erase your account cannot be made where you have a ticket or transaction for a future event. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
• The right to request a copy of the information we hold about you, also known as a right of access.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our webform (opens in new tab) or the information found in the “Contact Us” section of this policy. Please use the email associated with your account in order for us to locate your personal information.

Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

United States Rights

You have certain choices about how we use your information. You have rights pertaining to the collection, use, and sharing of your personal information. Depending on where you live in the United States (for all other countries please see Global Rights above), you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

• Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you.
• Deletion. You have the right to request that we delete your account and any personal information collected from or about you.
• Correction. You have the right to request that we correct inaccurate personal information collected from or about you.
• Opt-Out of Sale/Profiling. You have the right to opt out of the sale of your personal information. This will also opt you out of targeted advertising or profiling. Opt-out requests can be submitted through the privacy webform on our website.
• Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights through the webform (opens in new tab) or the information found in the “Contact Us” section of this policy. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights. Under applicable United States laws and regulations, you may have the right to opt out of Live Nation’s sale or sharing of your personal information. You may exercise this right online by submitting a “Do Not Sell or Share My Information” request through the webform (opens in new tab).

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more, email us at privacy@livenation.com.

Minnesota Consumer Data Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more, email us at privacy@livenation.com.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please see our Cookie Policy (opens in new tab).

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Personal information that you provide for a specific purpose will not be sold or used for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects. CCPA request metrics are available on the Live Nation help site.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us at privacy@livenation.com to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers.

Our websites respond to global privacy control — or “GPC” — signals. If we detect that a browser is communicating a GPC signal, we will process that as a request to opt that browser and device out of ‘sale’ via cookies and tracking tools on our website. Note that if you return to our website from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations we have to retain personal information.

We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

Transfers of your personal information

As a part of a global group of companies headquartered in the United States, we sometimes need to transfer your information outside of your country of residency. This occurs where:

• We rely on shared services provided by the Live Nation group of companies, some of which may be located outside of the country where you are resident. For example, our global platform is designed and maintained primarily from the United States and the United Kingdom.
• We use global service providers.

When transferring information, there are strict rules in place to ensure your information is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with privacy standards of the exporter. We will use contractual clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.

For more information, or to get a copy of the relevant documentation, contact us.

Information Specific to Your Country

The data controller that processes your data depends on which market you have an account or subscription with. The Live Nation family of companies also provides support services on behalf of one another and therefore acts as processors on behalf of the data controller to whom you have provided your data.

Contact Us

We have a global privacy team in information security and privacy that ensures end-to-end protection of your personal information throughout the information lifecycle. If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Dan Rice, is here to help: privacy@livenation.com.

You can also write to us at:

There’s also your local Supervisory Authority where you have one, although we encourage you to try and let us help you first.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Last Updated: September 3, 2026